At RustGo, we strive to ensure customer satisfaction by delivering quality products. However, due to the nature of our business, we have a strict no-refund policy.
We do not provide any refunds once an order is placed and successfully processed. By purchasing from us, the customer agrees to this policy and understands that no refund will be issued under any circumstances.
If an order is placed by mistake, we are not responsible for such cases. No refund shall be processed for orders placed in error by the customer.
We only offer product replacement in genuine cases of defect or damage during delivery. A clear video proof of unboxing is mandatory for replacement requests. The video must show the sealed package from all angles and the opening process.
Refunds are only issued in the rare case where a payment is debited from the customer's account, but the order is not placed successfully. Such refunds are initiated back to the original payment method within 5–7 business days after verification.
By placing an order on RustGo, you confirm that you have read, understood, and agreed to this Cancellation & Refund Policy in full.
For any clarification, you may contact us at support@rustgo.com. We will do our best to assist within the limits of this policy.