At RustGo, we take utmost care to ensure your order reaches you safely and in excellent condition.
Please inspect the package carefully before accepting the delivery. If the package appears tampered, open, or damaged, **do not accept it** and inform the delivery agent immediately.
We are not responsible for any tampered or damaged packages that are accepted by the customer.
We do not accept any returns for products that are returned in damaged condition.
In order for a refund or replacement request to be considered, you must provide a **video proof of the unboxing**, clearly showing:
We usually dispatch orders within 1–2 business days. Delivery timelines depend on your location and shipping partner. Typical delivery time is between 3–7 business days.
Once your order is shipped, we will send you a tracking number via email or SMS. You can use this to monitor the delivery status in real-time.
If you face any delivery-related issues, please contact our support team at contact@rustgo.com within 24 hours of receiving the product.